TERMS & CONDITIONS

 

Booking Conditions

 

1. Making Your Booking & Contract

In order to make your booking, the booking form must be completed by the party leader (‘the Client’) who must be age eighteen or over.  This can be done by:

i.   Sending a signed booking form to us; or

ii.  Completing a booking form over the telephone with us; or

iii. Completing a booking form via our website.

 

Upon completion of this form the Client confirms that all members of the party agree to bide by the Terms and Conditions set out in this document.  A contract will exist between the Client "Israfest" as soon as the confirmation invoice has been issued.  This contract is governed by Israeli law and in the unlikely event of a dispute both parties agree to submit to the exclusive jurisdiction of the Israeli courts at all times.

On completion of the booking form the Client declares that the information provided is accurate.

 

2. Payment

In order to secure your booking, the deposit as stated on the website must be paid at the time of booking.  Interim instalments must be received as advised on each package.  Late payment of such payments may result in "Israfest" cancelling you/your group off the package.  If full payment is not received on the due date "Israfest" reserve the right to treat the booking as cancelled and, therefore, apply cancellation charges as set out in clause 7 below.  Should you make your booking within six weeks of departure then the full cost of the holiday will be due immediately.

 

3. The Cost of Your Trip Arrangements

"Israfest" reserves the right to increase the price of your trip in the event of exceptional cost increases which are out of our control.  In the event of this occurring, we will absorb an amount equivalent to 2% of the price of the trip excluding any charges for alterations requested by you.  Only amounts in excess of 2% will be surcharged.  If this equates to more than 10% of the total price of the trip, you will automatically be entitled to cancel your booking with the payment of a full refund of all money paid excluding alteration charges.  Exceptional cost increases will include increases in transportation costs including fuel, taxes, (including VAT) or other fees payable for services such as passenger taxes or charges at airports or ports.

All itineraries clearly state what is included and excluded in the price of each trip.  In signing the booking form, the Client agrees to the itinerary and the price of the holiday.
 

4. Cancellation by "Israfest"

In the unlikely event that we have to cancel your trip for reasons other than

a) Fault of the client
b) Force majeure
c) Insufficient numbers to proceed

we will endeavour to offer you an alternative trip of at least comparable standard if available.

 

5. Alterations & Changes by "Israfest"

"Israfest" do the very best to ensure the services are provided as booked.

However, our itineraries are planned months in advance of promotion and, therefore, are occasionally subject to changes.  In the unlikely event that a ‘significant’ change is made, then subject to clause 6 below you will be given the option (to be exercised by giving notice to us in writing within 14 days notification of a significant change) of

a) accepting the change; or

b) cancelling your booking, whereupon you will receive a full refund.

A ‘significant’ change is a change in dates, a lower standard of accommodation for the whole or significant proportion of the holiday or a change to the whole or significant proportion of the programme.

In the event of minor alterations and changes made by "Israfest", no refund or compensation will be given and if you cancel the trip the provisions of clause 7 will apply.

A minor change or alteration includes any change which is not a significant change, including flight changes so long as the new flight is under 12 hours difference to the original.

In the instance of a flight change as outlined above, customers will be given the option to accept the change or to receive a refund for their holiday should they accept the change no subsequent refunds will be made. 

"Israfest" is not liable for any changes to scheduled flight times that are made by an airline after a booking has been made.

If we are aware of changes prior to booking, we will inform the Client before a booking is made.

 

6. Force Majeure

"Israfest" regret we cannot offer refunds or compensation in the event of cancellation or alterations as a result of force majeure.  Force majeure is defined as war, threat of war, riot, civil strife, industrial dispute, strike, lock-out, government action, terrorist activity, natural or nuclear disaster, fire, flood and adverse weather conditions.

 

7. Cancellation by You

Bookings may be cancelled at any time prior to the departure date by written notification by the Client.  The cancellation date will be taken as the date that written confirmation is received by "Israfest".  For this reason, "Israfest" recommend recorded delivery.  Cancellation charges are expressed as a percentage of the total holiday price and are payable to "Israfest".  Cancellation charges are as follows

a) 65 days or less before departure 100% cancellation charge
b) 65 – 77 days before departure 50% cancellation charge
c) The deposit payment of 30% is non-refundable after a holiday has been confirmed by us

For bespoke packages (individually quoted trips where the price is not given online), the cancellation charge is 100%.

 

8. Alterations & Changes by You

Should you wish to make changes to your itinerary after confirmation, "Israfest" will use our best endeavours to make the requested alterations, although we provide no guarantee that this will be possible.

 

 

Should you or a member of your travelling group be unable to travel, we can reduce the number in your party for no extra cost provided the change is made three calendar months before travel.  If your group number is reduced within three calendar months of travel you/your group may still be liable for the full cost of the accommodation aspect of your trip that you initally booked.

An administration charge of 100EUR per person may be implemented at the discretion of "Israfest" on each occasion when an alteration is made at your request.

Further, all additional costs incurred by either MFH or our suppliers are payable by the client.

 

9. Liability

Please note that the laws, requirements and standards of the country in which any services which make up your holiday are provided, apply to those services and not the laws, requirements and services in the Israel.  As a general rule, these laws, requirements and standards will not be the same as in the United Kingdom and may sometimes be lower.

On completing the booking form, you accept that our suppliers may require you to sign separate acknowledgment and personal liability forms before you are allowed to participate in any activity.  Refusal to sign such forms may result in your not being allowed to participate in activities.  In those circumstances you will not be entitled to a refund or compensation from MFH.
 

We accept responsibility for ensuring that all parts of our contract with you are properly performed except where failure or improper performance was due to:

a) your own acts or omissions.
b) the acts or omissions of a third party not connected with the provision of your arrangements and which are unforeseeable or unavoidable.
c) Any event which either we or the suppliers of the services in question could not have foreseen or forestalled even with all due care.
d) Force majeure

Although "Israfest" will honour our contract with you in accordance with the above exceptions, it should be noted that accommodation, transport and other services we arrange on your behalf belong to and are managed by independent suppliers for whom we act as an agent and, therefore, we do not have direct control over these components.

 

The liability of "Israfest" is limited as follows:

Liability other than for death and personal injury is limited to such amount as is reasonable taking into account the cost of the trip booked with us and the extent to which your enjoyment of the trip has been affected but (without prejudice to that) will not in any event exceed twice the cost of the trip booked for the person affected (excluding any alteration charges).  In the case of lost and/or damaged luggage or personal possessions (including money), our liability is limited to 70EUR per person as you are assumed to have taken out adequate insurance at the time of booking.

"Israfest" will not have any liability to you for any damage, loss, expense or other sums of any description which

a) on the basis of the information given to us by you concerning your booking, prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
b) did not result from any breach of contract or other fault by us or our employees or, where we are responsible for them, our suppliers.

Additionally "Israfest" will not have any liability to you for any business losses.

In all cases, the liability of "Israfest" in relation to any service is limited or excluded in accordance with the provisions of all international conventions relating to the provision of such services as if "Israfest" was a supplier of the services in question, for the purpose of the relevant convention.

 

10. Travel Documents & Arrangements

"Israfest" will do their utmost to provide assistance in finding and booking suitable travel and accommodation for your trip.  It is your responsibility to ensure that you have all the necessary documentation for your holiday and "Israfest" will not have any responsibility or liability towards you for any failure on your part to comply with requirements current/at the time of your departure or any losses or costs incurred by reason of any omission on your part.  Departure/pick up times and locations are subject to change, determined by airline times and the appropriate transfers required.  Details of any such changes will be made available to you and your MFH representative can also be contacted to confirm such information.

 

11. Delays

"Israfest" will not offer any financial assistance in the event of a transport delay, however, everything will be done in our power to make your journey as comfortable as possible.

 

12. Behaviour

On completing the booking form, the Client accepts responsibility for loss and damage caused by the Client or any member of the party.  Full payment for any such loss or damage must be paid directly to the appropriate party immediately.  If you fail to do so you must indemnify us against any claims including legal costs subsequently made as a result of your acts or omission.

We expect all clients to behave with consideration to other people.  If, in the opinion of "Israfest", or in the opinion of any other person in authority, the Client or any member of the party behaves in such a way as to cause or be likely to cause distress, danger, or annoyance to any third party or damage to property, we reserve the right to terminate the holiday arrangements of that person without notice.  In this situation, our responsibility towards that person (including any return transfer arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses that that person may incur as a result.  We will not make any refunds or pay any compensation,

 

13. Special Request or Medical Problems

Although "Israfest" will use our best endeavours to forward any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be complied with unless we have expressly confirmed this to the Client in writing.  Confirmation that a special request has been noted or passed onto a supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met.  Unless and until expressly confirmed in writing, all special requests are subject to availability.

 

14. Complaints

If you have a complaint or are unhappy about any aspect of your trip, you must immediately inform the guide or operator of your holiday so that they can endeavour to put it right.  If the matter cannot be resolved locally to your satisfaction and you wish to make a complaint you must contact "Israfest" by telephone (we will accept reverse charge calls) at that time so that we may try and resolve the situation. 

If you are still not satisfied, you are required to notify us in writing to our office address; Ha Marganit 54 A Ramat-Gan Israel, within 14 days of your holiday giving full details of the complaint.  We will acknowledge receipt of your letter within 14 days and then begin any investigation we feel is necessary.  After a further period of up to 21 days we will contact you with the outcome of our investigation.  If you do not comply with this requirement, we will not accept any responsibility for the matter giving rise to your grievance, having been unable to put it right immediately or to investigate it at the relevant time.  It should also be noted that the complaint must be made by the customer who travelled and not by a third party.

 

15. Data Protection Policy

So that we may process your booking and ensure your travel arrangements run smoothly, we need to use the information you provide such as name, address and any specific requirements.

We take full responsibility for ensuring proper security measures are in place to protect your booking.

We will not pass your details onto third parties not connected with your holiday.  It is necessary to pass information provided by you onto the relevant suppliers.  The information may also be received by security or credit checking companies, public authorities such as customs, immigration, if required by them or as required by law.  Unless informed otherwise by you, we may use your information to provide you with future offers and information.

 

16. Financial Security**************

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Equestrian Escapes Limited, and in the event of their insolvency, protection is provided for the following:

1.    non-flight packages commencing in and returning to the UK;
2.    non-flight packages commencing and returning to a country other than the UK; and
3.    flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 

1, 2 and 3 provides for a refund in the event you have not yet travelled.  1 and 3 provides for repatriation.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Equestrian Escapes Limited.  

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

17. Conditions of Suppliers

Please note that all services are provided subject to the conditions of the relevant supplier.  Some of these conditions may exclude or limit the suppliers’ liability to you, usually in accordance with the appropriate international conventions which apply to the services provided by such suppliers.

Flights are booked many months in advance of the festival and in line with the conditions of the various airlines we work with, flight times are subject to change.  Any changes in flight times will be confirmed with you.

 

18.  Festival Cancellation

 

 

PRIVACY POLICY

 

This policy (together with our Terms Of Use policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is "Israfest"

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.Israfest.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting reviews or other material on our site or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Israfest.com and when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of purchases of festival packages or festival tickets that you carry out through our site and of the fulfilment of your bookings.

Details of your visits to our site including, but not limited to, traffic data, location data, logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Some cookies that we use are essential to process your booking such as allowing our site to remember the details of your festival booking when you proceed to check-out and pay.

Other cookies that we use enable us to recognise you when you return to our site estimate our audience size and usage pattern, store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests, speed up your searches and allow you to use our site in a way that makes your browsing experience more convenient. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

We, Google and other third parties set cookies (either which are set by us or the third party provider) in order to track your internet behaviour after you leave the Israfest.com website in order to display to you advertisements that may be of interest to you when you browse third party websites – commonly known as “behavioural advertising”. If you do not want us to carry out any behavioural advertising, you will need to opt out of all of the following: Google Analytics display advertising, and DoubleClick, both of which you can opt out of on the Google website using this link: Settings for Google Ads; and Dynamic Ad Serving which uses the Teracent cookie, which you can opt-out of here. You can also customise your preferences for display advertising using these links and can choose to opt out of some but not all display advertising according to your preference.

We will ask you for your consent to our use of cookies in accordance with this policy when you visit our site. If you do not consent, but then continue to view our site or make a booking on our site, you will be deemed to have consented to us setting cookies in accordance with this policy.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. To find out more about cookies, including how to see that cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

 

WHERE WE STORE YOUR PERSONAL DATA

 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts for festivals or festival packages entered into between you and us.

To allow you to participate in interactive features of our products and services, when you choose to do so.

To notify you about changes to our products or services.

To display advertising to you that may be of interest when you browse other sites (see the section on “Cookies” above).

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those that were the subject of a previous sale to you. If you are a new customer, we will only contact you by electronic means if you have consented to this.

We will not pass your personal data to third parties without your prior consent.

If you do not want us to use your data in this way, please either tick the relevant box situated on the form on which we collect your data, unsubscribe to any emails your receive or notify us at Contact@Israfest.com.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or our booking conditions or to protect the rights, property, or safety of Festicket.com, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

CONTACT

Any questions regarding this privacy policy should be addressed to contact@Israfest.com.